Terms & Conditions
1. Introduction
Welcome to Noilu (“we”, “our”, “us”). These Terms and Conditions outline the agreement between Noilu and you, the customer (“you”, “your”), when purchasing artwork through our website.
By accessing or placing an order with Noilu, you agree to be bound by these Terms. Please read them carefully before completing your purchase.
2. About Noilu
Noilu is a UK-based design studio creating collections of city-inspired artworks.
Website: www.noilu.com
Email: hello@noilu.com
3. Products
Each Noilu artwork is made to order, produced individually using high-quality materials and professional printing processes.
We make every effort to display products accurately. Colours may vary slightly between digital screens and final prints due to differences in monitor calibration and print production.
4. Orders
Once an order is placed, you’ll receive an email confirmation acknowledging receipt.
This does not constitute acceptance - we reserve the right to cancel or refuse any order prior to dispatch (for example, in case of pricing or stock errors).
An order is considered accepted once payment is processed and production begins.
5. Pricing & Payment
All prices are listed in GBP (£) and include VAT where applicable.
Payment must be made in full at the time of ordering via our secure checkout.
We accept major debit and credit cards, and other methods shown at checkout.
6. Production & Shipping
Each artwork is produced to order and dispatched within 3–7 business days.
Delivery timeframes vary depending on location; full details can be found in our Shipping & Delivery policy.
We are not responsible for delays caused by courier issues, customs, or circumstances beyond our control.
7. Returns & Exchanges
Because every Noilu piece is custom-produced, we are unable to accept returns or exchanges for changes of mind, size, or frame finish once production has begun.
If your artwork arrives damaged or incorrect, please contact us within 30 days of receipt at hello@noilu.com with your order number and a description (plus photos if relevant). We will arrange a replacement or refund as soon as possible.
This policy operates alongside your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
8. Intellectual Property
All artwork, designs, imagery, and written content featured on the Noilu website are original works created by Noilu and are protected under UK and international copyright law.
Copyright in each design belongs to Noilu from the moment of creation.
No content, image, or design may be copied, reproduced, distributed, or used for commercial purposes without prior written consent from Noilu.
You may not use the Noilu name, logo, or visual assets in any way that implies endorsement or affiliation without permission.
9. Liability
Noilu is not liable for indirect or consequential loss, including but not limited to loss of profit or opportunity, arising from use of our products or website.
Our total liability for any claim shall not exceed the purchase price of the product in question.
10. Privacy & Data Protection
Your personal data is handled in accordance with our Privacy Policy.
We use secure, GDPR-compliant systems for all transactions and communications.
11. Governing Law
These Terms and any dispute or claim arising from them are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
Thank you for supporting independent design. Every Noilu piece is made with care and intention.