Privacy & Cookies Policy
1. Introduction
Noilu (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently.
This policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
By using our website (www.noilu.com) you agree to the terms of this policy.
2. Who We Are
Noilu is a UK-based design studio creating city-inspired artworks.
If you have any questions about this policy or your data, please contact us:
3. Information We Collect
We collect the following types of information:
Personal details – name, billing and delivery address, email, and phone number (for order processing).
Payment information – processed securely via third-party providers (we never store full card details).
Order details – products purchased, sizes, order dates, and preferences.
Technical data – IP address, browser type, and browsing activity, collected through cookies and analytics tools (e.g., Google Analytics).
4. How We Use Your Information
We only use your information where necessary to:
Process and deliver your order.
Send order confirmations and delivery updates.
Respond to inquiries or customer service requests.
Improve our website, products, and experience.
Send occasional updates or offers (only if you have opted in).
We never sell, rent, or trade your data with anyone.
5. Legal Basis for Processing
We process personal data under the following lawful bases:
Contractual necessity: to fulfil your purchase and deliver your order.
Legitimate interest: to improve our products and services.
Consent: for optional marketing communications.
Legal obligation: to maintain records or comply with UK tax and accounting laws.
6. How We Store & Protect Your Data
Your personal information is stored securely through trusted, GDPR-compliant partners who support our online store and order-fulfilment systems.
All transactions are protected by encryption and processed through secure payment gateways.
We retain only the information necessary to fulfil your order, communicate with you, and maintain accurate business records.
Access to this information is limited to authorised personnel and safeguarded by technical and organisational security measures designed to prevent unauthorised access, alteration, or disclosure.
We keep your data only for as long as it’s needed to complete these purposes or as required by law. Once that period ends, it’s safely deleted or anonymised.
7. Sharing Your Information
We share personal information solely with a small number of carefully selected service providers who help us operate our store - for example, secure payment processors, shipping and delivery services, and systems that manage order production.
Each partner is contractually bound by strict data-protection standards and may use your information only for the specific purpose of fulfilling your order or supporting our operations.
We do not sell, rent, or trade your data, and we never share it with unrelated third parties.
8. Cookies
Cookies are small data files stored on your device to enhance your browsing experience.
We use cookies for:
Site functionality (keeping your cart active).
Analytics (understanding site performance and visitor preferences).
Optional marketing (if consented).
You can manage or disable cookies through your browser settings at any time.
A cookie banner will appear on your first visit, allowing you to choose your preferences.
9. Your Rights (UK & EU GDPR)
You have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing at any time.
Request that we transfer your data to another provider (“data portability”).
To exercise these rights, please email hello@noilu.com
We’ll respond within 30 days in accordance with UK GDPR regulations.
10. Email & Marketing
We’ll only send marketing emails if you’ve opted in via our website.
You can unsubscribe at any time using the link in any email or by contacting us directly.
11. Updates to This Policy
We may update this policy occasionally to reflect changes in our practices or legal requirements.
Any updates will appear on this page with a revised “last updated” date.
Last updated: November 2025
12. Contact
If you have any questions, complaints, or requests relating to your data, please contact:
We treat your information with the same care and attention we bring to our design work - minimal, intentional, and secure.